How to handle difficult conversations effectively

Difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations and values.Douglas stone Difficult and uncomfortable conversations are something we all participate from time to time and are hard to avoid both in our personal or professional lives. A difficult conversation is any conversation in which there are strong … Continue reading How to handle difficult conversations effectively

Upgrade your negotiating potential

Successful negotiations create opportunities and knowing how to negotiate skilfully is essential for personal or professional decision-making, problem-solving, conflict resolution and to build collaborative work environment. No matter what type of situation you are in, effectively negotiating a successful outcome always depends on not only what you do during the process, but also on what you refrain from doing.